Refund & Return Policy – Pawvia

We want you to be satisfied with your purchase.

1. Return Eligibility
You may request a return within 7 days of delivery if:

• Item is damaged or defective
• Item is incorrect

2. Non-Returnable Items

• Used or worn items
• Items without original packaging
• Personal hygiene products (if applicable)

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective
• We recommend using a trackable shipping service

4. Refund Process
Once your return is received and inspected:

• Refunds are issued to your original payment method
• Processing time: 5–10 business days

5. Order Cancellation
Orders can be canceled within 6 hours of purchase.

6. Late or Missing Refunds
If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• Then contact us

7. Contact
Email: hello@thepawvia.shop