We're here to help
Got a question about your order, our product, or anything else? Our team typically responds within a few hours.
Get in touch
with Pawvia
We're a small, passionate team of dog owners. We read every message personally and will do our best to help.
Email us
Response time
We aim to reply within a few hours.
Latest within 24 hours.
Order & shipping
Worldwide — free shipping.
Delivery: 6–12 business days.
Returns & refunds
7-day satisfaction guarantee.
Contact us and we'll sort it out.
Send us a message
Fill in the form and we'll get back to you as soon as possible.
Quick answers
You might find your answer here before reaching out.
Where is my order?
Orders ship within 24 hours. US & UK delivery takes 6–12 business days. Check your email for a tracking link.
How do I return an item?
We offer a 7-day satisfaction guarantee. Simply email us and we'll arrange a refund or replacement.
What size should I get?
S (150g) for small breeds. M (250g) for medium to large breeds. When in doubt, size up!
Is it safe for my pet?
100% BPA-free, non-toxic silicone. Safe for both dogs and cats. Vet-friendly materials.
Do you offer free shipping?
Yes! Free shipping on all orders to the Worldwide. No minimum order.
How do I use it?
Add water, insert paw, twist gently, pat dry. Clean paws in under 30 seconds — every time.
